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PROCUREMENT PROCESS DESCRIPTION

  • Requirement Identification

  • Supplier Research and Selection

  • Negotiation and Contracting

  • Order Placement

  • Order Tracking and Management

· The process begins with defining specific needs, such as materials, equipment, or services, often initiated by internal departments.

· Requirements are documented in formal requests (e.g., Purchase Requisition, PR), including specifications, quantities, and delivery timelines.

· Conduct market research to identify potential suppliers, evaluating factors like quality, price, reputation, and capacity.

· Issue pre-qualification questionnaires (RFQ, Request for Quotation) or tender documents (RFP, Request for Proposal) to shortlisted suppliers.

· Evaluate proposals based on criteria such as cost, compliance, technical capability, and delivery terms.

· Engage in negotiations with selected suppliers to finalize terms, including pricing, payment conditions, warranties, and delivery schedules.

· Draft and sign a formal contract (Purchase Order, PO) that legally binds both parties to the agreed-upon terms.

· Issue a purchase order (PO) to the supplier, specifying detailed requirements, delivery addresses, and payment instructions.

· Confirm PO receipt with the supplier to ensure alignment on expectations.

· Monitor the supplier’s performance to ensure timely production and delivery.

· Coordinate with suppliers to resolve issues like delays, quality discrepancies, or changes in requirements.

· Update internal stakeholders on the status of procurements.

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OEM/ODM

Definition

An OEM refers to a company that manufactures products or components based on the specifications provided by another firm, which then brands and sells the products under its own name. The OEM typically does not market the products directly but acts as a contract manufacturer for the client.

Service Content

Produced based on the original factory parts drawings of Dongfeng, it supports customization of logos and packaging styles (such as English instruction manuals, customer brand stickers).

Advantage

Rapidly enhance the richness of the customer's brand accessory product line and rely on Dongfeng's supply chain to reduce production costs.

Original factory quality endorsement reduces after-sales disputes for end customers.

Definition

An ODM is a company that designs and manufactures products, which can then be customized and branded by another firm for sale. Unlike OEMs, ODMs often develop their own product designs or platforms, which clients can modify to suit their needs.

Service Content

Produced based on the original factory parts drawings of Dongfeng, it supports customization of logos and packaging styles (such as English instruction manuals, customer brand stickers).

Advantage

Rapidly enhance the richness of the customer's brand accessory product line and rely on Dongfeng's supply chain to reduce production costs.

Original factory quality endorsement reduces after-sales disputes for end customers.

TECHNICAL SUPPORT

1. Accessories selection consultation

- Provide ** intelligent selection tools ** (such as parts matching query system), input the vehicle model VIN code or engine model to match the corresponding parts number, reducing the selection error rate.


The technical team is available online 7×12 hours to answer technical questions about accessories (such as material compatibility and installation processes).


2. Customized development support

We offer specialized R&D services for special market demands (such as heat dissipation accessories for high-temperature regions in the Middle East and dedicated suspension components for road conditions in Africa), and complete sample delivery within six weeks.


3. Training and Technical materials

Provide remote/on-site training for the customer's after-sales team (such as diagnosis of electrical control accessories and DPF regeneration operation), along with multilingual versions of the "Accessories Installation Manual" and "Troubleshooting Guide".


4. Quality Traceability and Improvement

Through the QR code traceability system (one product, one code), track the production batch of accessories and the source of raw materials, respond quickly to quality complaints and initiate improvement processes.

AFTER-SALES AND LOGISTICS SUPPORT

After-sales service

After-sales service

Quality Assurance Policy


-The warranty period for original factory parts is 12 months (counting from the date of signature for receipt), covering material defects, process issues, and man-made damage.


- Provide "Localized Express repair Service" : Cooperate with third-party repair networks in markets such as Southeast Asia and the Middle East, and deliver emergency parts to designated repair points within 4 hours.


Return and Exchange Process


-The customer is required to submit the test report (such as a third-party appraisal) within the warranty period. After confirmation by Dongfeng, a reissue or refund will be arranged within 5 working days.

Logistics support

Logistics support

Warehouse Layout


-Five major regional accessory centers have been established globally (Southeast Asia, the Middle East, Africa, South America, and Europe) to achieve "next-day delivery" for mainstream accessories (covering customers within the regions).


Emergency Logistics Plan


-Emergency parts can be directly delivered within 48 hours via the "Dongfeng Exclusive Aviation Special Line" (such as engine ECU, brake valves and other key components).


Packaging Optimization

-Use shockproof and moisture-proof packaging (such as honeycomb cartons + pearl cotton), and reinforce fragile parts (such as glass, sensors), keeping the damage rate within 0.5%.